Ottawa MovingLast updated
Privacy policy
This policy explains how Ottawa Moving collects, uses and protects the personal information of people who use this website and our moving services.
Who is responsible
Ottawa Moving is responsible for the personal information it holds. Questions about this policy: moving.ott@gmail.com or (613) 702-7777.
What we collect
When you send a quote request, you give us:
- your first and last name;
- your email address and phone number;
- the addresses you are moving from and to;
- the date you have in mind;
- details about the move: type of move, type of home, items, notes.
Why we collect it
Only to prepare and carry out the move you ask for, to contact you about your request and to keep a record of our business exchanges. We do not sell or rent your personal information.
Who handles it for us
- Vercel hosts this website and receives your request when you submit it.
- Mapbox suggests addresses while you type in the address fields of the quote form. What you type in those fields is sent to Mapbox for that purpose.
- Google delivers your request to our team by email, through Apps Script and Gmail, and keeps that email in our mailbox.
While you fill in a quote, your browser keeps your answers in its session storage so that reloading the page does not erase them. They stay on your device and are erased when you send your request or close the tab.
Your rights
- See the personal information we hold about you.
- Ask us to correct it or delete it.
- Complain to the Office of the Privacy Commissioner of Canada if you believe your rights were not respected.
To exercise one of these rights, contact us at moving.ott@gmail.com or (613) 702-7777. We answer within 30 days.
Retention
We keep your information as long as needed for the purposes above and to meet our legal, tax and accounting obligations.
Security
We take reasonable measures to protect your information against unauthorized access, loss or disclosure. The website is served over HTTPS, so the information you send is encrypted in transit.
Cookies and statistics
This website does not use tracking cookies. We use Vercel Web Analytics and Speed Insights, cookieless tools that count visits and measure performance anonymously, without identifying visitors or collecting personal information.
Changes to this policy
This policy may be updated. The date of the last update is shown at the top of this page.
Terms
These terms cover the use of this website and the services offered by Ottawa Moving.
Services
Ottawa Moving offers residential, commercial and long-distance moving. The exact terms of each move are set in the quote, which we send in writing before any work begins.
Quotes
A quote requested through this website or by phone does not commit you until you accept it in writing. Estimates given verbally are indicative; only the written quote is binding.
Damage and declared value
If your belongings are damaged during the move, our liability applies under the rules that govern the transport of goods. A declared value can be set in the quote for higher coverage on valuable items (pianos, artwork, collections).
Payment, cancellation and changes
Payment terms, and the terms for cancelling or moving a date, are set out in the quote. If your closing date changes, contact us as early as you can so we can adjust the move.
Use of this website
The content of this website (text, images, name) belongs to Ottawa Moving unless stated otherwise. Reproduction without permission is not allowed.
Governing law
These terms are governed by the laws of Ontario and Canada. Any dispute falls under the courts of Ontario in Ottawa.
Contact
Questions about these terms: moving.ott@gmail.com or (613) 702-7777.